Privacy Policy

01What we collect

What you give us

• Your email address.
• Your mobile number, if you choose text alerts.
• Your alert choices: program, enrollment centers, dates, time of day.
• Messages you send us, including replies like STOP and HELP.

What we collect automatically

• Your IP address and browser type, when you sign up, agree to texts or contact us. We use them for security, bot checks and as a record of your consent.
• A rough location (your U.S. state), from your IP address, to suggest nearby enrollment centers. We don't store it.
• Records of the alerts we send you and whether they were delivered.

Payments

Stripe processes payments. Stripe receives your card details directly. We receive only a payment confirmation, the amount and a reference number, never your full card number.

What we don't collect

We never ask for your CBP or Login.gov password, your PASSID or Known Traveler Number, your passport details or your application information.

02How we use it

We use your information to:

• send the alerts you asked for, and receipts, login links and service messages;
• verify your phone number and keep records of your consent to texts;
• take payment and prevent fraud and abuse;
• answer your questions and fix problems;
• meet legal, tax and accounting obligations.

We don't use your information for advertising, and we don't send marketing unless you ask us to.

03Mobile information

We do not sell, rent or share your mobile phone number or text-message consent with third parties or affiliates for their marketing or promotional purposes. We share your number only with the messaging provider that delivers our texts, and only to deliver them. Reply STOP to any text to stop receiving them. See the SMS terms.

04Who we share it with

We share personal information only with service providers that help us run the service, and only as needed:

• Cloudflare: hosting, database, bot checks (Turnstile) and email delivery.
• Stripe: payments.
• Telnyx: text message delivery, if you choose texts.

We may also disclose information if the law requires it, to protect our rights or users' safety, or as part of a merger or sale of the business, in which case this policy would continue to apply. We do not sell personal information, and we don't share it for cross-context behavioral advertising.

We don't share your information with CBP. We only read CBP's public schedule.

05Cookies

We use only cookies the service needs to work:

• a cookie that remembers your sign-up progress (deleted after payment, or after 7 days);
• a sign-in cookie that keeps you logged in to your account for up to 30 days;
• Cloudflare Turnstile, which may set cookies to tell people from bots.

We don't use advertising or analytics cookies.

06How long we keep it

• Unfinished sign-ups are deleted after 7 days.
• Account and alert information is kept while you have an account, and deleted when you ask us to delete it.
• Payment records and proof of text-message consent are kept as long as the law, tax rules, card networks or carriers require, typically up to 7 years.
• Security and server logs are kept for a short time, usually no more than 30 days.

07Your choices and rights

You can:

• stop texts at any time by replying STOP;
• pause alerts or mark an interview booked from any alert;
• ask for a copy of your information, ask us to correct it, or delete your account from your account page, or by emailing hello@appointmentopeningalerts.com.

Depending on where you live (for example California), you may have further rights under the law, including to know, access, correct and delete your personal information, and not to be treated differently for using them. We honor these requests for everyone. We may need to verify your identity first, usually by confirming your email address. We'll respond within the time the law requires.

08Security

Data is encrypted in transit and at rest. Login links are stored only in hashed form. Access to personal information is limited to people who need it to run the service. No system is perfectly secure, but if a breach affects your information, we'll tell you as the law requires.

09Children

The service is meant for adults. A parent or guardian may set up alerts for a child's interview using the parent's own email and phone number. We don't knowingly collect personal information from children under 13. If you think we have, email hello@appointmentopeningalerts.com and we'll delete it.

10Program names

Global Entry, NEXUS, SENTRI, FAST, Trusted Traveler Programs and the Trusted Traveler Programs website belong to U.S. Customs and Border Protection (CBP), part of the U.S. Department of Homeland Security. NEXUS is run jointly with the Canada Border Services Agency. These names, and any logos, seals or marks connected with them, are the property of their respective government owners. Landed Pilot, LLC claims no ownership of, or rights in, any of them. We use the program names only to describe which public appointment schedules our service watches. Our use of them does not mean that CBP, DHS, the Canada Border Services Agency or any government agency sponsors, endorses or is connected with Appointment Opening Alerts.

11Changes

We may update this policy. The effective date above shows the latest version. If a change is significant, we'll email active customers before it takes effect.

12Contact

Landed Pilot, LLC
[Mailing address]
hello@appointmentopeningalerts.com