Terms of Service

01About these terms

These terms are an agreement between you and Landed Pilot, LLC ("Appointment Opening Alerts", "we", "us"). They cover our website, sign-up, alerts and any account we create for you (together, the "service"). By using the service or paying for it, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.

02Not a government service

Appointment Opening Alerts is an independent private service. We are not affiliated with, endorsed by, or acting for U.S. Customs and Border Protection, the U.S. Department of Homeland Security, the Canada Border Services Agency or any other government agency.

Applying for a Trusted Traveler Program and scheduling your interview are done only through the official CBP website, ttp.cbp.dhs.gov. Scheduling an interview there is free. Our fee pays for the alert service only. It is not a government fee, does not affect your application, and gives you no priority with CBP. CBP alone decides whether to approve your application.

03Program names

Global Entry, NEXUS, SENTRI, FAST, Trusted Traveler Programs and the Trusted Traveler Programs website belong to U.S. Customs and Border Protection (CBP), part of the U.S. Department of Homeland Security. NEXUS is run jointly with the Canada Border Services Agency. These names, and any logos, seals or marks connected with them, are the property of their respective government owners. Landed Pilot, LLC claims no ownership of, or rights in, any of them. We use the program names only to describe which public appointment schedules our service watches. Our use of them does not mean that CBP, DHS, the Canada Border Services Agency or any government agency sponsors, endorses or is connected with Appointment Opening Alerts.

04What the service does

You choose a program, enrollment centers, a date window and a time of day. We regularly check the appointment availability that CBP makes publicly available. When a new opening matches your choices, we send you an alert by email and, if you opted in, by text message with a link to the official CBP scheduler.

• We never book for you. You sign in to your own CBP account and book the appointment yourself.
• We never ask for your CBP login. Do not send us your CBP or Login.gov password. We will never ask for it.
• Openings go fast. An opening may already be taken by the time you see the alert. Others can book the same slot.
• Each opening is sent to you once. If it disappears and comes back within a day, we don't alert you again.

05Who can use it

You must be at least 18 and able to form a binding contract. A parent or guardian may set up alerts for a child's interview. The service is for personal use, to help book an interview for yourself or for someone you're helping with their own application. You're responsible for the accuracy of what you enter, including your email address and phone number.

06Price and payment

The price is $14.99 (USD) for 30 days of alerts for one alert setup, paid once. Alerts start when payment completes and stop at the end of the 30 days. Nothing renews automatically. You can choose to pay again for another 30 days.

Payments are processed by Stripe. We never see or store your full card number. Prices may change, but a change never affects a period you've already paid for.

07Refunds

All payments are final and non-refundable, including when no matching opening appears, when an opening was found but you didn't book it, and when you book, pause or stop alerts before your 30 days end. Nothing here limits any rights you have under applicable law.

We may, at our sole discretion, offer a refund or credit in a particular case. Doing so once doesn't oblige us to do it again. If we refund a payment, the alert setup it paid for stops sending alerts.

Please contact us before disputing a charge with your bank. We'll try to fix the problem. Alerts are paused while a dispute is open.

08SMS terms

• Program: Appointment Opening Alerts appointment alerts. You'll receive texts when interview openings match your choices, plus one-time verification codes.
• Opting in: you opt in by checking the text-alert box during sign-up and confirming your number with a code. Consent is not a condition of purchase.
• Frequency: message frequency varies, up to 10 messages per day.
• Cost: message and data rates may apply. We don't charge extra for texts.
• Stopping: reply STOP to any message to stop texts. We'll send one confirmation and nothing else. Reply START to resume.
• Help: reply HELP for help, or email hello@appointmentopeningalerts.com.
• Carriers are not liable for delayed or undelivered messages.
• Text alerts are for U.S. mobile numbers only.
• Your mobile information is handled as described in our Privacy Policy. We don't sell it or share it for marketing.

09Email alerts

Alerts and account messages (receipts, login links and a reminder before your 30 days end) go to the email you give us. They are part of the service you paid for. Every alert has links to pause alerts or tell us you booked. We don't send marketing email unless you ask us to.

10Acceptable use

You agree not to:

• resell, redistribute or publish our alerts, or use the service to book interviews for others for a fee;
• scrape, copy or automate access to our website or alerts, or try to get around our bot checks;
• interfere with the service, probe it for weaknesses, or use it to break any law or CBP's own terms;
• enter someone else's email address or phone number without their permission.

We may suspend or end access for anyone who breaks these rules, without refund.

11No guarantees

We work hard to send fast, accurate alerts, but the service depends on CBP's systems, which we don't control. CBP may change, limit or stop public access to its schedule at any time. Email and text delivery depend on other providers.

The service is provided "as is" and "as available". To the extent the law allows, we make no warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that any opening will appear, that you'll be alerted to every opening, that alerts will arrive within any particular time, that an opening will still be available when you try to book it, or that you'll get an interview by any date.

12Limits on liability

To the extent the law allows, Landed Pilot, LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost time, missed travel, missed appointments or the cost of other services. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim.

Some places don't allow these limits, so they may not fully apply to you.

13Ending your use

You can stop using the service at any time. Pausing alerts or marking an interview as booked stops alerts, and the 30 days keep running. You can delete your account from your account page or by emailing hello@appointmentopeningalerts.com. We may end the service, or your access to it, for breaking these terms or at any time with notice to active customers.

14Changes

We may update these terms. The effective date above shows the latest version. If a change is significant, we'll tell active customers by email before it takes effect. A change never applies to a dispute that arose before it.

15Governing law

These terms are governed by the laws of the State of Pennsylvania and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Pennsylvania, unless you may bring it in small claims court where you live.

16Contact

Landed Pilot, LLC
[Mailing address]
hello@appointmentopeningalerts.com